Tama Lacrosse policy is that all shipments are sent within 24 hours of order. In determining shipment times, delivery times are calculated in business days, weekends, holidays and the day of shipment does NOT count towards the delivery time.
Shipping on orders of more than $99.99 and weighting less than 10 poounds is free. We have eliminated our handling fee on all orders and adopted a simple shipping structure on all UPS Ground orders. $7.99 on the first 5 lbs. and $1.00 per pound there after. Air freight costs will be based on the actual freight charges.
UPS does NOT guarantee Residential Next Day Deliveries
No refunds are provided for next day charges to residential addresses.
In some cases these rates are estimates and shipping cost may need to be adjusted.
We will notify you prior to shipment.
Oversized Fees are in addition to the Shipping Charges listed above.
Free shipping offers do not apply to team sales orders.
The above charges are per shipping box. For larger orders we will e-mail you a shipping quote.
All AIR orders placed prior to 11:00 a.m. PST will usually ship that same day (assuming all items are in-stock). Sometimes due to order volume it may take an additional day to process your order. (If you need a product by a specific date then please call us). Any order placed after 11:00 a.m. on Friday will be shipped the following non-holiday Monday.
Orders leaving Tama Lacrosse are picked up Mondays through Fridays only. Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.
Shipping To P.O. Boxes
UPS will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original shipping plus return shipping to us and a 15% re-stocking fee. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.
Shipment Delays due to Billing Discrepancies
Please be advised that orders with different bill to and ship to addresses, card holder name different than name on the order, or other issues may be subject to delays due to our strict verification process. You may receive a call to confirm information before order is shipped.
New Product Returns:
Tama Lacrosse wants you to feel completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item within 180 days from the original date or purchase. Items that are returned within 21 days of receipt will not incur a restocking. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. Some restrictions may apply.
Items not eligible for Returns or Exchanges:
- Jocks and Undergarments - Due to the personal nature of the product and hygiene
- Special Orders, Custom Orders, Team Orders or other Special Accommodations
- Customized Products
- Clearance Items
- Blemished Items
How To Return An Item:
- Step 1: Please call 719-528-8262 to obtain a Return Authorization (RA) Number. We will NOT accept any returns without a Return Authorization Number. IMPORTANT: All Packages without an Authorized Return Number will be refused! A Return Authorization Number expires 30 days from the date of issue. Expired Return Authorizations will be REFUSED and RETURNED. We will be more than happy to issue another Return Authorization number as long as the product is within the return window. Simply call our Custom Service department to obtain another number.
- Step 2: Attached the RMA number to shipping information.
- Step 3: Return the item with its original packaging to:
Tama Lacrosse Returns Dept.
4585 N. Chestnut,
Colorado Springs, CO, 80907
- Step 4: Please write the RA Number clearly on the outside of the box, following the instructions below:
Broken items covered under manufacture’s warranties may be exchanged at any Tama Lacrosse retail location with the proper proof of purchase documentation.
If you cannot make a return at one of our retail locations the, defective items must be handled by the manufacturer. Most manufacturers provide warranty services for defective products, directly. Below is a reference guide for lacrosse shafts and heads along with a telephone number for warranty departments for each manufacturer.
Shaft / Head:
All sticks must be completely broken from game play or practice. Dings, dents, and scratches are NOT covered by Warranty. Heads must not be gratuitously abused, altered (i.e. pinched), defaced, or otherwise negligently damaged. Stringing components are not covered under warranty. You must contact the correct manufacturer to receive warranty information and a return authorization number. All products must be accompanied by a receipt to show proof of purchase and purchase date. The Manufacturer, upon receiving defective product, will send a new shaft or unstrung head back to you.
Padding and Gloves:
Padding and gloves are warrantied against sewing and seam failures for 90 days. Normal wear and tear is not covered. You must contact the correct manufacturer to receive warranty information and a return authorization number. All products must be accompanied by a receipt to show proof of purchase and purchase date. The Manufacturer, upon receiving defective product, will send a new shaft or unstrung head back to you.
None Warrantied Items:
Warrior Alloy 2000, STX AL6000, Brine Throttle, and DeBeer 6000 series sticks.
30 Day Warranty:
All Titanium Defense Shafts.
6 Month Warranty:
All heads and products not listed above.
Manufacturer Warranty Departments:
We understand that sometimes items do not fit exactly the first time, therefore, Tama Lacrosse will exchange any products purchased from our site. Please contact us for return/exchange information. Customer must pay for shipping both directions.
We will waive the restocking fee if an eligible product is returned to Tama Lacrosse within 21 days of delivery; after this all other returns will be subject to a 10% restocking fee. Please view our Return Policy for a list of what is considered ineligible for Return. The customer is responsible for the actual price of shipping even it the shipping was free or discounted. In some cases the actual price of shipping may exceed the amount originally charged for shipping. Refunds are limited to the cost of merchandise only, we do not issue refunds for the price of shipping in any case.
We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement. Exchanges for other product or requests for store credit will not be assessed a restocking fee.
Clearance / Closeout Items:
Clearance or Closeout items can only be exchanged or returned for store credit. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis. All products sold by Tama Lacrosse are brand new, first quality (unless otherwise noted) with full factory warranties. Please check all items upon receipt, if the items seemed damaged or used please report this to us immediately. NO returns will be accepted of used items! All tags must be attached and original packaging must be included with returned items.