Return Policy

All products sold by Tama Lacrosse are brand new, first quality (unless otherwise noted) with full factory warranties.Please check all items upon receipt, if the items seemed damaged or used please report this to us immediately. NO returns will be accepted of used items! All tags must be attached and original packaging must be included with returned items.

New Product Returns:

Tama Lacrosse wants you to feel completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item within 90 days from the original date of purchase. Items that are returned within 21 days of receipt will not incur a restocking fee. Items that are being returned must be in new and unused condition, with tags attaches. Additionally all original boxes, bags, packaging and literature must be included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. Some restrictions may apply.

Items not eligible for Returns or Exchanges:

• Jocks and Undergarments - Due to the personal nature of the product and hygiene
• Special Orders, Custom Orders, Team Orders or other Special Accommodations
• Customized Products
• Clearance Items
• Blemished Items

How To Return An Item:

• Step 1: Please call 719-528-8262 to obtain a Return Authorization (RA) Number. We will NOT accept any returns without a Return Authorization Number. IMPORTANT: All Packages without an Authorized Return Number will be refused.
• Step 2: Attached the RA number to shipping information.
• Step 3: Return the item with its original packaging to your nearest Tama location:

• Step 4: Please write the RA Number clearly on the outside of the box.

Product Warranties:
Broken items covered under manufacture’s warranties may be exchanged at any Tama Lacrosse retail location with the proper proof of purchase documentation.

If you cannot make a return at one of our retail locations the defective items must be handled by the manufacturer. Most manufacturers provide warranty services for defective products directly. Below is a reference guide for lacrosse shafts and heads along with a telephone number for warranty departments for each manufacturer.

Shaft / Head:
All sticks must be completely broken from game play or practice. Dings, dents, and scratches are NOT covered by Warranty. Heads must not be gratuitously abused, altered (i.e. pinched), defaced, or otherwise negligently damaged. Stringing components are not covered under warranty. You must contact the correct manufacturer to receive warranty information and a return authorization number. All products must be accompanied by a receipt to show proof of purchase and purchase date. The Manufacturer, upon receiving defective product, will send a new shaft or unstrung head back to you.

Padding and Gloves:
Padding and gloves are warrantied against sewing and seam failures for 90 days. Normal wear and tear is not covered. You must contact the correct manufacturer to receive warranty information and a return authorization number. All products must be accompanied by a receipt to show proof of purchase and purchase date. The Manufacturer, upon receiving defective product, will send a new product back to you.

Product Exchanges:

We understand that sometimes items do not fit exactly the first time, therefore, Tama Lacrosse will exchange any products purchased from our site. Please contact us for return/exchange information. Customer must pay for shipping both directions.

Product Refunds:

We will waive the restocking fee if an eligible product is returned to Tama Lacrosse within 21 days of delivery; after this all other returns will be subject to a 10% restocking fee. Please view our Return Policy for a list of what is considered ineligible for Return. The customer is responsible for the actual price of shipping even it the shipping was free or discounted. In some cases the actual price of shipping may exceed the amount originally charged for shipping. Refunds are limited to the cost of merchandise only, we do not issue refunds for the price of shipping in any case.

We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement. Exchanges for other product or requests for store credit will not be assessed a restocking fee.

Clearance / Closeout Items:

Clearance or Closeout items can only be exchanged or returned for store credit. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis.